Something breaks. A leak shows up. The AC won’t turn on. When you’re renting, things happen, and fast, reliable help matters.
That’s why we take maintenance seriously. As part of our commitment to quality housing and service, we want every resident to feel supported, heard, and informed.
Here’s a simple guide on how to request rental maintenance help, what happens next, and how to get the fastest response possible.
Step 1: Know What Needs Attention
Not every issue is an emergency, but every issue deserves a response.
Emergencies include things like:
- Flooding or major leaks
- Total power outages
- Fire damage or broken security doors
- Gas smells or exposed wiring
Routine repairs might be:
- A dripping faucet
- A loose cabinet door
- A broken light fixture
If you’re unsure, call. It’s better to report a small issue early than wait for it to get worse.
Step 2: Submit a Maintenance Request
We offer multiple ways to request help. You can submit through your online resident portal, call the property office, or visit during business hours.
Include:
- Your full name and unit number
- A clear description of the issue
- The best time for access
- Whether pets are inside
Quick Tip: Always report maintenance needs in writing when possible. That creates a record and speeds things up.
Step 3: Understand the Response Time
We prioritize safety. Emergency calls are handled as quickly as possible, usually within a few hours. Routine requests are generally resolved within 24 to 72 hours, depending on the issue and parts needed. If we expect delays, we’ll keep you informed.
Step 4: Keep Communication Clear
You don’t need to know technical terms. Just be honest and detailed. “The bathroom light has been flickering for two days” is perfect.
We’re here to help, not to judge. If the issue is ongoing or affects your daily routine, let us know. That helps us prioritize and fix it right the first time.
Step 5: Respect the Follow-Up
After the repair, our team may follow up to confirm the fix. This helps us maintain high standards and keeps properties in great condition for everyone.
As part of our REAC NSpire Certified services, we also conduct regular inspections to spot problems before you even notice them.
We Don’t Just Fix Problems—We Prevent Them
Whether you’re living in a new affordable housing development or a long-standing community, our maintenance teams are trained, experienced, and proactive. In places like Cutler Bay, where we offer real estate property management, keeping things safe and clean is always our goal.
Need Something Fixed? Let’s Make It Right!
At TPI Management Services LLC, we treat maintenance like a promise. From REAC NSpire Certified services to reliable rental maintenance help, we’re here for every resident, every day.
Submit your request today. We’ll handle the rest—with care, speed, and respect.
