Frequently Asked Questions

The law firm can create a cost cap. This is the maximum dollar amount you are willing to pay without prior approval. When an invoice comes in that exceeds your cost cap, we will create a ticket which will send your case manager an email asking for their approval. All tickets and responses are stored in your case management system in your notes tab.

When we begin working with a new law firm with new medical providers, the average time is 30 days as we begin building the providers into our system and automating the process as well as creating relationships with your providers. As we continue the relationship, our turnaround time optimizes to approximately 23 days.

The benefit of using Records on Time is having our expert team handle the administrative process of collecting records which does not increase the value of your cases. This will free up your highly trained and highly paid paralegals to concentrate on building value in your clients’ case by ensuring an excellent investigation, establishing liability, and doing proper medical management.

By using Records on Time, you are able to pass on the record retrieval fee to your client in the same manner as you are passing on the actual cost of the record. In addition, we can teach you how to use a line of credit to pay for all case expenses not just the record retrieval fee. For example, police reports, accident reconstruction, or even expert witnesses and pass on the interest expense to your client. Allowing you to reinvest in the growth of your law firm rather than paying for expenses out of your operation. Just ask us how and our relationship with lenders can get you started today.

Records on Time’s highly-trained team only has one function…medical record retrieval. We only handle medical record retrieval for law firms, and we only work with law firms who we are 100% integrated with their case management system. This ensures our high-quality service and your satisfaction.

Our company has a full staff of developers who are dedicated to integrating with new case management systems. We charge nothing to you or your case management system for the integration and require no contracts or set up fees. If you are not 100% satisfied, just stop using us.

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