Development and property management companies are typically expected to adhere to regulations and industry standards. However, TPI goes beyond these expectations by offering Resident Services tailored to the specific needs of our residents.
Resident Services was established to provide onsite programs designed to enhance the living experience for our residents. These programs have proven to play a vital role in resident retention and attracting new residents.
For instance, at Clipper Cove Apartments, we introduced Campus for Living to cater to the needs of families with elementary-aged children. Within this initiative, we established the Youth Enrichment Academy (YEA) to offer after-school assistance, homework help, snacks, and engaging physical and educational activities. During summers, YEA transformed into a valuable summer camp. This program has been instrumental in keeping many families at Clipper Cove.
Resident Yvonne Mercado shared, “The Youth Enrichment Academy was a Godsend for my family. As a single mother of three, I couldn’t afford traditional after-care or summer camp. Having a program right where we live, where my children were safe and enjoyed themselves, is such a blessing. This feels like a real community that looks out for one another and not just an apartment complex.”
Clipper Cove Resident Services received consecutive Rainbow Awards for Best Resident Services in 2000 and 2001, recognized by the Southeast Florida Apartment Association.
Our other Resident Services programs across TPI properties include Bedtime Stories (a monthly program for younger children), healthy eating initiatives through Cooperative Extension, and book clubs in collaboration with Literacy Coalitions. All these programs are funded through grants and provided at no cost to our residents.
Kisha McIntosh, a resident, shared her experience, “Moving into my first apartment was scary. I came from a home where my mom and grandmother loved to cook. I loved to eat, so it was a match made in Heaven. Once I moved away and realized I was on my own, I knew I was in trouble. I couldn’t afford takeout every night. The Cooperative Extension taught me the importance of a balanced diet, food preparation, and some simple recipes. I even learned how to save more while doing my shopping.”
Additionally, we organize various community events and initiatives such as holiday parties, community cleanups, health fairs, food drives, Super Bowl parties, movie nights, bingo nights for adults, and back-to-school drives. These activities foster a sense of community and cohesiveness that sets us apart.
TPI Regional Manager, Darlesa Brown, affirmed, “Anything we can do to make residents feel safe, engaged, productive, and comforted, we do. It’s our why.”